Ixworth Surgery
Peddars Close
Ixworth
Bury St Edmunds
Suffolk IP31 2HD

Mon to Fri 8.00 am to 6.30 pm

The Ixworth Surgery provides GP and family doctor services to patients in Stanton, Walsham Le Willows, Wattisfield, Badwell Ash, Gt Ashfield, Stowlangtoft, Norton, Tostock, Thurston,  Gt Barton, Pakenham, Ixworth, Bardwell, Hepworth, Barningham, Market Weston, Coney Weston, Ixworth Thorpe, Sapiston, Euston, Fakenham Magna, Honington, Troston, Gt Livermere, Lt Livermere, Ampton, Ingham, Barnham

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IXWORTH SURGERY

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TRAVEL CLINIC

01359 230252

Stanton Health Centre
12 The Chase
Stanton
Bury St Edmunds
Suffolk IP31 2XA

Mon, Tue, Thu and Fri  9.00 am to 11.30 am

A Short History of ‘How We Began’

During the 1980s Patient Participation Groups were springing up around the U.K. The Practice, always keen to embrace new ideas and innovations invited one of the patients to make some enquiries with a view to examining the feasibility of setting up such a group for this surgery.

A public meeting was held in the autumn of 1988, and the proposal was accepted with enthusiasm. A Committee of representatives from some of the larger villages was elected and the officers appointed. The Practice was and still is, represented at the meetings by one of the doctors and another member of staff. The newly formed Group, to be known as the Ixworth Surgery Patient Association was one of the first of such organisations in the then Suffolk Health Authority. Other practices have taken up the idea since, occasionally run by the doctors themselves. This Association has retained its independent status and is run by the patients for the patients with input from the professionals. Committee members are democratically elected and not appointed by the doctors.

Every patient registered with the Surgery is automatically a member of the Association and entitled to all the benefits.

The I.S.P.A aims to enhance the communication and collaboration between the patients and the surgery regarding matters of concern e.g. telephones, waiting times and anything of a non-clinical nature. Confidentiality is never breached as clinical concerns are a ‘no go’ area. If, and it happens very rarely indeed, that a patient wishes to make a complaint about their care, their representative can advise them about the Complaints procedure but that is all.

From the outset it became clear that a major concern was the difficulty that patients experienced if they had no transport of their own and had to visit the surgery. A volunteer scheme was set up and quickly grew. Patients request transport when they make their appointment and the arrangements are made by the volunteer co-ordinators with the drivers who freely give their time to help. This scheme was one of the first in the country.

Education is high on the agenda and public meetings are held from time to time to provide information and education on matters of health and patient care. They are well advertised around the villages.

Lastly, not a priority in the early days, is the need to raise money occasionally for equipment and staff training over and above that provided by the N.H.S. The 1990’s saw a big rise in the availability of high tech equipment to schools and hospitals and the need to support hospices etc. Many of us are familiar with collecting vouchers from the supermarkets to pass on to schools for purchasing computers. Big time fund raising activities have enabled the I.S.P.A. to make a number of purchases that have enhanced the care given to the patients, not least the portable defibrillator which was used within the first week, well before they were readily available throughout the county. The enthusiastic Treasurer has ensured that when a need is identified, financial support is available.With so many changes taking place in the NHS, it is more important than ever that we keep in touch with patients to make sure we are providing the service you want. Our Patient Consultation Group meets four times a year and we would like as many people as possible from every background and age group to join us in helping to shape the future.

Patient Transport Services to Hospital
This is not covered by our service and you should contact the relevant Ambulance Trust below:

Suffolk  08458500774
Norfolk 0333 2404100

All other enquiries see below:

Chairperson
Vacant

Vice Chairperson -  Vacant

Secretary -  Miss L Campbell

Treasurer -  Mr K Smith

All mail C/O surgery please, our registered address

Village Reps

Honington and Sapiston
Vacant

Bardwell
Vacant

Barningham
Mrs S Kruger (Transport Co-ordinator)

Stanton and Hepworth
Vacant

Ixworth
Vacant

Troston
Mr G Norris

Pakenham
Mr R Harnor 01359 230359

Great Barton
Vacant

Thurston
Vacant

Walsham-le Willows
Vacant

If you feel you can serve your village please leave your details with the surgery receptionist. We will then contact you.

AGM
Ixworth Patient Association AGM is being held on Thursday 18th January 2018 at 7pm at Ixworth Surgery.


Ixworth Surgery patient Association

All patients are automatically members of this group which is a Registered Charity, No 1051678

The group aims to:

For further information please see the notice board at Ixworth surgery or ask at Reception.